SuppX Support

Email suppx@thesimpleapp.io from any mail app. Tell us your name, your company and what you were trying to do. A screenshot helps.

About one request? Reply in that request’s thread in the app. It goes straight to the desk working it, with the claim attached.

A real person on the SuppX team reads every message and replies by email on business days (US). We aim to answer within one business day. Messages in a request’s thread go to the desk that is working that request.

Open You → Help & Support to email support, report a problem, suggest a feature, see what each status means, or open this site’s Privacy Policy and Terms.

Report a Problem attaches your app version, device, iOS version and company to the email, so we can find the issue fast. You see the email before you send it.

SuppX signs you in with a one-time code sent to your phone or email. No password. To change the phone number or email you sign in with, email suppx@thesimpleapp.io. Your company’s office can also add you back if you lose access.

1. In the app, open the You tab.
2. Tap Delete Account, read what it removes, and confirm.

That immediately deletes your sign-in, name, profile photo, notifications and device registrations. It can’t be undone; to use SuppX again, your office adds you back. Requests, photos, documents and invoices stay with your company as its business records.

If you’re your company’s only admin, the app asks you to have the SuppX desk make someone else an admin first, so your team can still be managed. Email suppx@thesimpleapp.io and we’ll help. You can also email us to delete your account for you.

Read the Privacy Policy and the Terms of Use.